Badass Tattoo studios
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Returns and refunds

This page explains how to return products ordered from
Badass Tattoo Supplies, the conditions for accepting returns and the refund procedure.

The store is operated by Badass Art Studio, tax identification number (CUI) 51347005, Trade Register number J2025013309009, with its registered office at
Str. Buziaș nr. 46, Sector 1, București.

If you purchased as an individual consumer, you have the right to withdraw from the contract within
14 calendar days from the date on which you, or a person you designate other than the courier, take possession of the products.

You do not need to give a reason for exercising your right of withdrawal. However, the product must meet the return conditions set out below.

Important: returns of unsealed sterile products, hygiene supplies or sealed products that have been opened may be refused if the product cannot be offered for sale again for health-protection or hygiene reasons.

We accept returns of products that meet all of the following conditions:

  • the product is in the same condition as when delivered;
  • the product has not been used, assembled, tested or damaged;
  • the original packaging is complete, clean and undamaged;
  • the product remains sealed where the manufacturer supplies it sealed;
  • all accessories, manuals, labels and items included in the package are returned;
  • the product is not in a category excluded from returns.

For reasons of hygiene, safety and health protection, we do not accept returns of unsealed, used or contaminated products, including but not limited to:

  • tattoo needles, cartridge needles and sterile supplies;
  • grips, ink caps, tubes, tips or accessories that come into contact with the work area;
  • gloves, films, protective covers, bandages, dressings or disposable products;
  • unsealed cosmetics or aftercare products;
  • solutions, soaps, inks, liquids or products that may become contaminated after opening;
  • any product showing signs of use, liquids, dirt, odour, damage or missing parts.

This rule is necessary because products sold by Badass Tattoo Supplies are used in professional tattoo settings, where hygiene, sterility and safety are essential.

If you received the wrong product, an item damaged in transit or a product with a visible problem, please contact us as soon as possible after receiving the parcel.

To investigate, we may request clear photos of:

  • the product received;
  • the parcel’s outer packaging;
  • the shipping label;
  • the damaged area or the reported problem;
  • the complete contents of the parcel.

If the problem is confirmed, we may propose, as appropriate:

  • a replacement product;
  • delivery of the correct product;
  • a refund of the amount paid;
  • another solution agreed with the customer.

To request a return, email
badass.tattoo.supplies@gmail.com
with the following information:

  • your full name;
  • your order number;
  • the product or products you want to return;
  • the reason for the return, which is optional but helpful for processing;
  • photos of the product and packaging, where relevant;
  • your IBAN if the refund is to be made by bank transfer.

Return requests are processed during support hours:
Monday–Friday, 12:00–18:00.

Products accepted for return should be sent to:

Badass Tattoo Supplies
Str. David Praporgescu nr. 9
Sector 2, Bucharest
Phone: 0743 323 642

Please note: do not send a return before receiving our confirmation by email. Returns sent without a prior request may be refused or take longer to process.

Return shipping costs are paid by the customer, except where the return results from a confirmed error by Badass Tattoo Supplies or an incorrectly supplied product.

We recommend using a courier service with a tracking number. The customer remains responsible for the product until it reaches us.

After receiving a return, we inspect the products within a maximum of
5 working days.

If the product meets the return conditions, the refund will be approved. If it does not meet these conditions, the return may be refused and the product sent back to the customer at their shipping expense.

Refunds are made after the return has been inspected and approved. The refunded amount includes the value of the returned products in accordance with the applicable legislation.

As a rule, refunds are made using the same payment method used for the order. At the customer’s request or with their agreement, a refund can also be made by
bank transfer / payment order to the account specified by the customer.

Badass Tattoo Supplies may withhold a refund until the returned products have been received or clear evidence is provided that they have been sent to us.

For orders placed by businesses, Romanian sole traders (PFA), practices, studios or other professionals, return conditions may be considered separately depending on the product, its condition and the reason for return.

Products used professionally, unsealed sterile products and hygiene supplies cannot be returned if they cannot safely be offered for sale again.

For any request concerning a return, exchange or refund, contact us at:

Last updated: May 2026.